Privacy Policy

At Prana Mama, we are committed to protecting your privacy and handling your personal information with care.

This Privacy Policy outlines how we collect, use and protect your information when you visit our website or place an order with us.

Personal Information We Collect

When you visit the Prana Mama website, we may collect certain information including:
Your name
Email address
Phone number
Billing and shipping address
Payment information
Order history
Device and browser information
Website usage data through cookies and analytics tools

We collect this information when you:
place an order
subscribe to our emails
contact us
browse our website

How We Use Your Information

We use your information to:
Process and fulfil orders
Arrange delivery of meals
Communicate with you about your order
Provide customer support
Improve our website and services
Send updates, promotions and nourishing inspiration (if you opt in)
Prevent fraud or misuse of our services

Payment Information

Payments are processed securely through trusted third-party payment providers. Prana Mama does not store your full payment details.

Cookies & Analytics

Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our website.

You can choose to disable cookies through your browser settings.

Email Marketing

If you subscribe to our mailing list, we may send you:
meal updates
promotions
product launches
postpartum nourishment content

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers who help us operate our business, including:
payment providers
website platforms
delivery services
marketing platforms

These providers only receive information necessary to perform their services.

Data Security

We take reasonable steps to protect your personal information and maintain secure systems to prevent unauthorised access or misuse.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Prana Mama

Email: hello@pranamama.com.au

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal obligations. Updated versions will be published on this page.